ACCEPTANCE OF TERMS & CONDITIONS
You (the client), agree that you have read, agreed, and fully comprehend the material presented to you. You also AGREE TO ALL TERMS AND CONDITIONS once you submit an inquiry form, your payment has been received, and you receive confirmation that the design process has begun, which gives consent that you have read, fully comprehend, and agreed to this information.

REFUNDS
Due to the nature of all services provided by The Kreative Kickback LLC., refunds are NOT eligible unless:
If the designer has an emergency such as an unexpected illness/hospitalization, family emergency, or an unexpected technical issue that effects the ability to complete the project, “the client” will have the option to:

Accept the extended turnaround time due to emergency and receive a 30% refund (based on initial payment) for the

inconvenience.
Cancel the project and receive a full refund for the inconvenience.

CANCELLATIONS OF A PROJECT
If “the client” is deemed difficult to work with by the designer for being: disrespectful, rude, and/or begins to verbally/digitally harrass and/or insult the designer, The Kreative Kickback, reserves the right to CANCEL the project and the client will not be will NOT be able to receive services of any kind from The Kreative Kickback LLC. in the future.

If, for any reason, the client decides to cancel the project after work has begun, work will be terminated and a refund will NOT be issued and payment is not transferrable. If you would like to inquire about any project in the future, based on price of the service, another deposit or full payment will be sent.

PAYMENTS
All payments will be submitted to The Kreative Kickback LLC. via Zelle and credit/debit card payments

No work will begin until all information, context, files, photos, and 50% deposit is paid for services that are $250 and higher. FULL PAYMENT IS REQUIRED for services $249 and under.

Any remaining balances or fees incurred will be due BEFORE final files are sent if the service was not, initially, paid in full and/or no additional fees have been incurred.

Due to the nature of the services, once the client is sent a confirmation email that work has begun, payments (deposits and full payments) are NON-REFUNDABLE. Custom designs take time and due to the work that has been in progress or has been produced, refunds will not be issued in order to offset for the loss of business.

COMMUNICATION
Communication between “the Client” and The Kreative Kickback LLC., will be held ONLY via email (hello@thekreativekickback.com) primarily during the hours of 9pm-6pm, Monday through Thursday. This is for legal purposes to maintain a paper trail for both the client and the business.

To maintain your turnaround time, client needs to respond to emails within 1 business day. The more time taken to respond, the more days added to the turnaround time. FOR EXAMPLE: the designer sends an email on Tuesday & the client does not respond until Thursday; turnaround time has now been extended 2 business days.

If the client does not respond within 30 BUSINESS DAYS, the project will be put on pause & a $150 fee will be due to continue the project.

In the event the designer is experiencing an unexpected illness/hospitalization, family emergency, or experiencing an unforeseen technical issue that prohibits the completion of work, the designer WILL communicate as soon as the designer's health or situation allows her to.

DO NOT DISTURB POLICY
Rushing is defined as emailing and/or direct messaging the designer, demanding that the project be done before the estimated completion date that was provided based on turnaround time & effective communication.

In order for The Kreative Kickback LLC. to deliver high quality work and meet the estimated turnaround time, the bulk of the designer’s time needs to be spent creating, therefore, rushing and/or harassing the designer IS NOT tolerated.

There WILL NOT be daily communication throughout the duration of the design process. If there are any questions or concerns, “the client” will need to reach out via email.

If there any legitimate questions or concerns, feel free to send me an email to: hello@thekreativekickback.com

TURNAROUND TIMES
Turnaround time begins once an email from The Kreative Kickback LLC. CONFIRMS that deposit or full payment and information (profession/high-quality photos, social media info, brand colors, logo files, design inspirations, etc.) have been received.

Turnaround times for Single services are between 3-7 BUSINESS DAYS. Turnaround times for packages vary between 5-35 BUSINESS DAYS.

Turnaround time refers to business days ONLY. This does not include holidays, weekends, and planned time off.

Turnaround times may vary per service and can be extended due to multiple revisions and/or lack of communication.

Depending on workload, rush orders may be available, The Kreative Kickback LLC. will notify clients when rush orders are available via social media and to the email subscribers. When in fact rush orders are being taken, rush fees are only available for Single services starting at an ADDITIONAL $30 to the original price of the service.

REVISIONS
Revisions are defined as a slight modifications or corrections toward the final design, such as: font change, color change, sizing, placement, text edits, etc. A revision is NOT reworking the entire design concept in a new creative direction; this would be considered a REDESIGN.

Changing the entire concept that the client and designer originally agreed upon, will incur a redesign fee of $50 for Single services, $100-$150 for Marketing and Branding Packages, and $200 for Web Development services. This fee does not go towards any remaining balance owed. If the client paid in full, approved final files will not be sent until the redesign fee is paid.

The client is allowed 3 FREE revisions per project (3 revisions per page for Web Development). Any additional revisions will be subject to a $10 fee per revision.

Drafts are for APPROVAL PURPOSES ONLY and considered the property of the designer and shall not be used in any way.

Once revisions are complete and final designs have been approved and sent to the client, no additional changes will be made.

FINAL FILE TYPES
FOR LOGOS: The file types will be delivered via Google Drive or Box from The Kreative Kickback LLC. to the client when the project is completed and has been approved by the client - JPG, PNG (with & without background), PDF, and SVG.

FOR GRAPHICS: The file types will be delivered via email from Designs By K. Nicole to the client when the project is completed and has been approved by the client - JPG and PNG.

PERMISSION TO USE DESIGNS
Once projects are completed, “the Client”, grants permission to The Kreative Kickback LLC. “the business”, to use for portfolio and/or marketing purposes unless agreed upon otherwise.